Expedia account secure? Not so much

Use Expedia? Think your information’s secure?

So did I. Until this week.

Monday, I got a notice from Expedia thanking me for arranging my itinerary with them.

Which, you know, was cool, except that I hadn’t.

I hopped on my account and discovered that there was a new itinerary – along with two people I’d never heard of before, who were now trusted travelers, or whatever the website calls people who get tickets associated with your account.

Needless to say, I did the normal security things – changed passwords, deleted credit cards, etc. And, of course, I tried contacting Expedia to straighten out the problem.

I’ve emailed them twice, without an answer. I tried calling – they call you back rather than putting you on hold – twice as well. The first time, I never got a call back; maybe the request didn’t properly register or I didn’t follow some protocol. The second time the operator lost my connection and hasn’t called back.

My only recourse at the moment seems to be to cancel the entire reservation. I’m reluctant to do that, as it will undoubtedly screw the people who actually made it – which, if they’re the victims of an innocent screw-up, really sucks for them. But I will do that if I don’t get at least some contact from Expedia in the next twenty-four hours.

Or maybe I'll just print the boarding pass out and use it myself. In the meantime, guess how much I’ll be recommending Expedia to others . . .

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